Customer Service in Japan

Learn how to interact with your Japanese customers to nurture and grow your business. From how to introduce yourself to where to sit in meetings and more.

Customer Service in Japan March 19th, 2026

Japanese Customer Service: Can You Compete?

3 key strategies—backed by data—that will help you maximize customer satisfaction and minimize the risk of offense in Japan.

Tomoko Matsuoka Managing Editor & Writer

Business in Japan, Life in Japan, Customer Service in Japan March 6th, 2026

Top Japanese Keigo Mistakes to Avoid

Are you making these keigo mistakes? You don’t need to know the ins and outs of keigo grammar construction to improve how you sound, starting from today.

Tomoko Matsuoka Managing Editor & Writer

Business in Japan, Customer Service in Japan February 20th, 2026

Japan Business Card Etiquette: What to Know and Do

Ready to expand your Japanese business etiquette? Master these moves, just in time for your next big pitch with your Japanese prospects.

Tomoko Matsuoka Managing Editor & Writer

Business in Japan, Customer Service in Japan August 7th, 2023

Japanese Seating Arrangement Etiquette: Who Sits Where?

You don’t want to sabotage your opportunity by sitting in the wrong spot. So what should you know about seating protocol when meeting with your Japanese clients?

Tomoko Matsuoka Managing Editor & Writer

Business in Japan, Customer Service in Japan May 4th, 2021

5 Articles on Cementing Client Relationships in Japan

What areas of knowledge should you acquire to build strong relationships with your Japanese clients? Here are 5 resources that answer that question.

MailMate Team Executive Updates